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IATA Baggage Reference Manual (BRM) 4th Edition 2020, English, Download – Code IATA9383-04
Edition 2019-20 (4th) English, Software for Windows
According to the SITA 2018 Baggage Report, the overall cost of mishandled bags to the industry was US$2.3 billion in 2017. Whilst, this is a sizeable reduction on the US$4.22 billion mishandling cost racked up in 2007, there is still significant room for improvement. The BRM is designed to provide insight into the key features of baggage operations. It presents potential issues that might occur along a generic baggage chain and over 100 solutions to overcome them based global best practices developed during the IATA Baggage Improvement Program.
Topics include: how to set corporate baggage policy, reference source for baggage tracing and claims offices, guidance on reducing mishandled baggage, understanding baggage tag design, chapter 2 from AHM focusing on baggage handling and baggage messages.
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